We are looking for Customer Service Advisors on behalf of our Client based in Alconbury.
Monday to Friday.
 
Full-Time Hours – 38.75 hours per week with 1 in 3 / 4 weekends
£10.00 -£10.42 ph Depending on experience.
 
Responsibilities will include:
• Accurately and quickly process phone and post orders in a courteous and professional manner.
• Up-sell relevant products to customers on phone orders to aid customers success in growing.
• Manage customer queries over the phone in a professional and caring manner.
• Answer customer service emails/letters in a professional manner ensuring the customers queries are fully resolved or appropriate follow up steps are clear.
• Send out catalogues requested by customers.
• Respond to social media posts and manage customer queries providing information as required and handling complaints in a sensitive way.
• Respond to customer feedback left on review sites.
• Embrace new technologies such as chat bots and provide customer support as required.
• Keep customers informed if we need to substitute/cancel items on their orders.
• Be a customer advocate and always have the customers best interests at heart. Strive to ensure every customer’s expectations are exceeded by going above and beyond.
 
If you are interested in this role, give us a call on 01733 344382 or apply here.